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Legal & Compliance

Refund Policy

HomeRefund Policy

1. Introduction

Withdrawal applies when a learner voluntarily leaves the program, fails to join, is dismissed for misconduct, or is unable to continue due to valid circumstances. Visa fees, registration fees, administrative charges, and awarding body fees are non-refundable.

2. Diploma Programs

UK Diploma, One year and Two year programs. Refund applies only to tuition fees.

Date of WithdrawalPercentage of Tuition Fee Refund
Prior to Commencement of Classes80% Refund on fully paid tuition fee
Within 07 calendar days of the term start date50% Refund on fully paid tuition fee
Within 21 calendar days of the term start date25% Refund on fully paid tuition fee
After 21 calendar days of the term start date0%

3. Certification Programs

Short courses, workshops, corporate training. No refund once registration is confirmed or access is provided. If the course is cancelled by Vibe Education, a full tuition refund or batch transfer will be offered.

4. Refund Request Procedure

Refund request must be emailed to accounts@vibeedu.com. Refund is calculated from the date of the official email notice. No cash refunds. Refunds will be processed only to the original payment method. Decision within 15 working days and payment within 7 working days.

5. Post Withdrawal Access

Once withdrawn, access to classes, LMS, assessments, and certificates will be deactivated.

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